SALON POLICIES

HAIR COLOUR

 Despite popular belief, it is not recommended to have excessively dirty hair for a colour appointment. As a matter of fact, multiple days of dry shampoo and/or cosmetic root-hider build up can deter colour from penetrating evenly, and result in un-even hair colour, insufficient grey coverage, or spotty highlights. The ingredients in some brands are waxy and those same ingredients that keep root-hiders in place and/or coat your hair to make it appear clean, are the same ingredients that coat the hair and work against us
A day or two of natural scalp oil is fine, a weeks worth of dry shampoo isn't. If you know you are pushing it, we ask that you wash your hair the day before your appointment. 
 

CANCELLATIONS

We reserve your appointment just for you. As of Sept 2020, we require a credit card to confirm your appointment for all new clients receiving any hair colour services. If you need to reschedule or cancel your appointment, please let us know as soon as you can.
We ask for a courtesy of 24 hours to avoid fees.
Clients who do not show up for appointments without notice will be charged in full for their appointment.
 
This is not intended as a punitive policy but rather one of restoration.

CHILDREN

 We love servicing families and having children in for appointments at the salon. We ask that for the safety and comfort of everyone, that children be closely monitored by their parents. Unless they are receiving a service, we ask that they do no accompany you to your appointment. 
Plus bonus, you get to really relax!
 

PERSONAL ITEMS

 We do our absolute very best to protect your clothing during services, and mishaps may happen from time to time with colour and water. We ask that if you are wearing something valuable, that you remove that item of clothing and change into one of our colour robes prior to your service. 
We are not responsible for damaged items.
 

REFUNDS & EXCHANGES

 We want you to LOVE your purchase at Thatch & Fringe! If you are not totally satisfied with a product you purchased, we ask that you bring it back to us gently used within 10 days of original purchase and exchange it for something of equal value.
Clothing & Hats are final sale after tags are removed.
We do not provide cash refunds, only store credit and store credit can be used for services or merchandise.

SERVICE SATISFACTION

 We strive to make each guest happy at every visit to the salon. If there is something you are un-happy with, please let us know BEFORE you leave the salon so we can correct it at that time, or get you booked back in at your next convenience.
 
Minor tweaks or adjustments can be made within a week of your original appointment at no charge.
 
If one of your finger nails chips or peels within 7 days of a manicure, we are happy to re-touch that nail at no cost. Multiple nails would result in a new manicure at your cost.
We do not provide cash refunds on services.